Public Sector Crises: Realizations from Covid-19 for Crisis Communication


Abstract


This article reflects upon the communicative demands COVID-19 created for public sector crisis managers. Those demands include anxiety, empathy, efficacy, fatigue, reach, and threat. The conclusion reviews the realizations COVID-19 has created for those tasked with managing public health crises.

Keywords: Crisis Communication; Efficacy; Crisis Management; EPPM; Anxiety

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