Public Sector Crises: Realizations from Covid-19 for Crisis Communication


This article reflects upon the communicative demands COVID-19 created for public sector crisis managers. Those demands include anxiety, empathy, efficacy, fatigue, reach, and threat. The conclusion reviews the realizations COVID-19 has created for those tasked with managing public health crises.

DOI Code: 10.1285/i20356609v13i2p990

Keywords: Crisis Communication; Efficacy; Crisis Management; EPPM; Anxiety


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