Special Issue - IES2009
| EDITORIAL | Details PDF |
| Giuseppe Boari, Amjad D. Al-Nasser, Luigi D'Ambra, Enrico Ciavolino | 1 |
| The role of simple component analysis in the context of the exploratory methods. An healthcare services evaluation | Details PDF |
| Gabriella Milone | 2-15 |
| The assessment of DIF on Rasch measures with an application to job satisfaction | Details PDF |
| Silvia Golia | 16-25 |
| Customer satisfaction within a large scale retail trading group: research design and control | Details PDF |
| Antonino Mario Oliveri, Franco Vaccina | 26-41 |
| Customer satisfaction and loyalty assessment by means structural equation models | Details PDF |
| Riccardo Di Nisio, Tonio Di Battista | 42-53 |
| Perceptions and satisfaction with dental healthcare: a case study | Details PDF |
| Paola Zuccolotto | 54-65 |
| Construction of the balanced scorecard by using structural equation models with latent variables | Details PDF |
| Giuseppe Boari, Gabriele Cantaluppi | 66-78 |
| Measuring Job and Patient Satisfaction in presence of missing values: a case study with Interval Imputation | Details PDF |
| Paola Zuccolotto | 79-94 |
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e-ISSN: 2037-3627