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Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation Customer satisfaction and loyalty assessment by means structural equation models Details  PDF
Riccardo Di Nisio, Tonio Di Battista

 
Vol 1, No 1 (2010): EJASA: Decision Support Systems and Services Evaluation Customer satisfaction within a large scale retail trading group: research design and control Details  PDF
Antonino Mario Oliveri, Franco Vaccina

 
Vol 3, No 1 (2012): EJASA: Decision Support Systems and Services Evaluation Evaluation of customer satisfaction of services with subgroups data Details  PDF
Maria Chiara Zanarotti, Laura Pagani

 
Vol 2, No 1 (2011): EJASA: Decision Support Systems and Services Evaluation Cumulative correspondence analysis to improve the public train transport Details  PDF
Pasquale Sarnacchiaro, Antonello D'Ambra

 
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