Perceptions and satisfaction with dental healthcare: a case study


This paper presents the main results of a survey carried out by a  network of dental surgeries, with the aim of investigating patients' feelings about dental cures and their overall satisfaction with the supplied service. Information was collected by means of a questionnaire filled in by a sample of 885 patients. The most remarkable outcomes are relative to patient segmentation and patient satisfaction.

DOI Code: 10.1285/i2037-3627v1n1p54

Keywords: Patient Segmentation; Patient Satisfaction; Cluster Analysis; Nonlinear Principal Component Analysis

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